FAQ’s

Frequently Asked Questions

Attn: Diana Abken
The Grove at Orchard Ridge
702 W Walnut Ave
Coeur d’Alene ID 83814

Can you accommodate special diets?

Our dietary staff is happy to work with you and your loved one on a special menu to provide for individual dietary needs.

What is your ratio of women to men residents?

The ratio may vary and if your loved one is a male, be assured he will have friends and feel very welcome. We offer a “Men’s Only Group” for male bonding time.

How do we handle doctors’ appointments?

We ask that the family schedule medical appointments. We are happy to provide the resident’s transportation to and from their appointments, if needed.

How often can family members visit?

Our community is open to family and friends at anytime. We have scheduled activities daily, with monthly activity calendars available for you to pick up at the Reception Desk. This will help you plan ahead if we have an activity you would like to participate in. We encourage family to visit frequently and often. You may also want to share a meal while you are visiting, we have a private dining room that seats 6, picnic tables in the Serenity Garden or you can enjoy a meal with the residents who share a table with your loved one.

What can each resident bring with them?

Residents may bring their own furniture with them. If needed, we can provide a bed, nightstand and a dresser. Personal items and pictures are encouraged, as well as special mementos that help generate warm memories.

What is your ratio of residents to caregivers?

Our quality staff includes 24-hour on call nursing with two full time LPN’s and one part time RN working weekdays. In addition we provide medical technicians, caregivers, care floaters and activities staff. We average 6 residents to 1 caregiver and our number one priority is for the safety and care of your loved one.

How much does it cost?

Because each individual comes with different health and mental requirements, we offer care based upon the resident’s needs. An initial personal assessment determines the care level required and we work closely with families and physicians to continually evaluate and adjust the level of care your loved one requires.

Can you accommodate special diets?

Our dietary staff is happy to work with you on a special menu to provide for individual dietary needs.

What is your ratio of women to men residents?

The ratio varies, but if your loved one is a male, be assured he will have friends and feel very welcome. We offer a “Men’s Only Group” for exercise and fun.

How do we handle doctors’ appointments?

We ask that the family schedule medical appointments. We are happy to provide the resident’s transportation to and from their appointments, if needed.

How often can family members visit?

Our community always open to family and friends. We make it easy for the family to come together for fun, events or holidays; our goal is to nurture the family relationship.

We have scheduled activities daily, with monthly activity calendars available for you to pick up at the Reception Desk. Families are always welcome to share their loved one’s day. It is our hope that families will visit frequently and often. Families are always welcome to share a meal while visiting. We have a private dining room that seats 6, picnic tables in the Serenity Garden or enjoy a meal with the residents who share a table with your loved one.

What can each resident bring with them?

Residents may bring their own furniture with them. However, we do provide beds, nightstands and a dresser if needed. Personal items and pictures are encouraged, as well as special mementos that help generate warm memories.

What is your ratio of residents to caregivers?

Our quality staff includes 24-hour on call nursing with two LPN’s and one RN working weekdays full time. In addition we provide medical technicians, caregivers, care floaters and activities staff. We average 6 residents to 1 caregiver and our number one priority is for the safety and care of your loved one.

How much does it cost?

Prices vary, depending on need. Because each individual comes with different physical and mental requirements, we offer care based upon the individual resident’s needs. A personal assessment determines the care level required and we work closely with families and physicians to determine, and continually assess, the needs of your loved one.

HOW DO I APPLY FOR AN APARTMENT?

The procedure is simple. You must fill out an application form and the Supplement to Application for Federally Assisted Housing form. After the application form is completed and mailed to us, your application will be processed and placed on our waiting list.

HOW MUCH DOES IT COST?

The fair market rent for the apartment is set by HUD (Department of Housing and Urban Development). All units qualify for rental subsidy under the Section 202/8 program or Section 202/PRAC Program, which in effect assures that no one will find it financially impossible to pay the rent required. Your eligibility for rent supplement will be determined as part of the admission procedure. Residents pay 30% of their certified income after medical adjustments are made. H.U.D. pays the balance of each apartment to equal market rent.

UTILITIES

The Grove pays for heat, lights, water and garbage.

CABLE TV & TELEPHONE

We provide Time Warner Cable and WiFi for a nominal monthly fee to the residents. The residents pay for their own telephone.

A PLACE TO CALL HOME

Each apartment contains 550 square feet of floor space. The apartments are suitable for one or two people. The unit has carpet and vinyl. Blinds are provided. The kitchen is equipped with a sink, refrigerator, stove/oven and built-in cupboards.

Residents provide their own furniture for the living room and bedroom.

SECURITY DOOR POLICY

The exterior doors of The Grove are locked for the security of the residents.

SMOKE FREE FACILITY

The Grove is a smoke-free facility. Residents, staff and visitors are not permitted to smoke in the building or apartments. There are outdoor smoking areas around the campus for tenant and employee use.

ACTIVITIES

Bingo, cards/games, exercise room, party room, pool tables, Bible study and coffee hour.

OTHER SERVICES AVAILABLE

Beauty/barber shops, bookmobile, church services – Catholic & Protestant, in-house grocery store, laundry rooms, post office and in-house library.

MAY I OWN A CAR?

We have parking spaces available for residents who still drive.

The Grove BUS

The Grove bus takes residents to doctor/dentist appointments, banks, Wal-Mart, Fred Meyer, Albertson, Safeway and Super 1. There is a fee to ride the bus.

MAY I HAVE A PET?

Pets are welcomed. There is a $300 pet deposit (for a cat or dog) that is payable in monthly installments – $50 down and $10 a month until the $300 is paid.